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The Chance of a Downtime
Some business is starting to pick up as we ease our way through the current recession. But a lot of business is still pretty flat. When customers aren’t beating down your door, you have a couple of options. You can chase them down, re-invent your company, change prices, change services or just quit. I see people [...]
Continue reading...Making a Difference While Making a Living
13. August 2009
There have been more businesses started already this year then in any other time in history. Why? It’s because people are realizing the need to take control of their own financial future. And, with your own business, you get to choose what it is, what you do, who your customers are and what you stand [...]
Continue reading...Secret of Entrepreneurial Success
7. August 2009
There are a lot of books out there that claim to hold the secret of entrepreneurial success: Ability to sell, ability to deliver, ability to produce, customer service, the list goes on and on. I think the secret is adding value. If you can add value to relationships, then the relationships will flourish. If you can [...]
Continue reading...How United & Twitter Handled Social Media Customer Service
1. August 2009
I’m lumping United Airlines and Twitter into one big category because they both have faced a possible social media PR issue. In the case of United Airlines, you might have already heard of “United Breaks Guitars”, the story of a Canadian band and their trials & tribulations at Chicago O’Hare airport. One guitar was broken [...]
Continue reading...When is Customer Service Impossible?
31. July 2009
When I started my first CPA practice almost 20 years ago, I started it without any best-selling books, database, referrals - nothing. It was just me, hanging out my name on a small rented spot in an office building. One of my first clients was a very successful contractor and well-known in the community. He gave [...]
Continue reading...My Internal Master Mind Alliance
25. July 2009
I met last weekend with my private clients in a personal master mind day. We spend one Friday a quarter going over business related, very focussed, roll up your sleeves, type of work. Then on Saturday, we have a guest speaker and do something fun. On Saturday, we had Clinton Swaine come talk to us. [...]
Continue reading...Making Money Online
23. July 2009
There has been a lot of talk about the digital divide. It’s getting bigger. I have a lot of clients who don’t have websites for their successful businesses and I have clients who make all their money exclusively online. In the past year, I’ve watched and modeled my successful clients in their online businesses. There [...]
Continue reading...Write a Book in 6 Hours
18. July 2009
Just back from the quarterly master mind for my private clients! Each quarter we spend a full day Friday working on our businesses and then have an out-of-the-box experiential event on Saturday AM. This Saturday (this morning) blew my socks off! I’ll blog about that later, because this is amazing, put money in your pocket, [...]
Continue reading...The Lesson from ‘United Breaks Guitars’
13. July 2009
Sure, it’s a catchy tune and will infect your head so you find yourself humming it at odd times, but whoever though “United Breaks Guitars” would show the power of the new form of consumer activism. It’s complaintatainment! In case you haven’t see the video by Sons of Maxwell, a Canadian band, singing about their struggles [...]
Continue reading...What is Your Customer’s Motivation?
10. July 2009
If you want to make more money, you need to sell more. And if you want to sell more, you have to know what your customers need and want. Here are 10 Motivators that humans all share. Which one does your product or service satisfy? 10 Motivational Triggers That Make People Buy 1. People want to make more [...]
Continue reading...
- Write a Book in 6 Hours
- What is Your Customer's Motivation?
- The Lesson from 'United Breaks Guitars'
- Making Money Online
- How United & Twitter Handled Social Media Customer Service
- Secret of Entrepreneurial Success
- When is Customer Service Impossible?
- My Internal Master Mind Alliance
- Making a Difference While Making a Living
- The Chance of a Downtime
- Publicity, Marketing, New Biz Opps - What First? (14)
- And Then the White House Called.... (11)
- One Bad Employee Can Ruin Everything (11)
- Woo Hoo! I have a 4 letter domain! (10)
- Researching for the White House Meeting (9)
- White House Roundtable Round-up (9)
- Keeping Your Head Up (9)
- The 10,000 Hour Rule (9)
- What Will We Say 10 Years From Now? (8)
- The Return of Respect to the Internet (8)
- The Chance of a Downtime
- Making a Difference While Making a Living
- Secret of Entrepreneurial Success
- How United & Twitter Handled Social Media Customer Service
- When is Customer Service Impossible?
- Find Business Assets You Didn’t Know You Had
24. August 2009
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