Archive | Featured

The Chance of a Downtime

24. August 2009

Some business is starting to pick up as we ease our way through the current recession. But a lot of business is still pretty flat. When customers aren’t beating down your door, you have a couple of options. You can chase them down, re-invent your company, change prices, change services or just quit. I see people [...]

Making a Difference While Making a Living

13. August 2009

1 Comment

There have been more businesses started already this year then in any other time in history. Why? It’s because people are realizing the need to take control of their own financial future. And, with your own business, you get to choose what it is, what you do, who your customers are and what you stand [...]

Secret of Entrepreneurial Success

7. August 2009

8 Comments

There are a lot of books out there that claim to hold the secret of entrepreneurial success: Ability to sell, ability to deliver, ability to produce, customer service, the list goes on and on. I think the secret is adding value. If you can add value to relationships, then the relationships will flourish. If you can [...]

How United & Twitter Handled Social Media Customer Service

1. August 2009

0 Comments

I’m lumping United Airlines and Twitter into one big category because they both have faced a possible social media PR issue. In the case of United Airlines, you might have already heard of “United Breaks Guitars”, the story of a Canadian band and their trials & tribulations at Chicago O’Hare airport. One guitar was broken [...]

When is Customer Service Impossible?

31. July 2009

0 Comments

When I started my first CPA practice almost 20 years ago, I started it without any best-selling books, database, referrals - nothing. It was just me, hanging out my name on a small rented spot in an office building. One of my first clients was a very successful contractor and well-known in the community. He gave [...]

Find Business Assets You Didn’t Know You Had

30. March 2008

0 Comments

First step: Find those hidden business assets. In my head, I keep picturing professionals,like myself, who have “businesses” that others might call highly successful,but the fact is that you’re nothing more than a highly paid factoryworker. If you don’t work, you don’t get paid. That was the realization I had back in 2000 when I began [...]

Business To Investment